PKRGame Privacy Policy – Your Data, Your Rights, Our Responsibility

This Privacy Policy explains how pkrgame ("we," "us," "our") collects, uses, stores and protects personal data when you use our online casino and sports betting platform at pkrgame.click. It applies to all registered players, visitors and anyone who interacts with the pkrgame platform in any way.

pkrgame is committed to handling your personal information responsibly. We collect only what we genuinely need to operate the platform and serve you properly. We do not collect data for the sake of collecting it, and we do not sell your information to third parties — full stop.

This Privacy Policy should be read alongside pkrgame's Terms and Conditions and Responsible Gaming Policy. Together these three documents form the complete framework governing your relationship with pkrgame.

For the purposes of data protection, pkrgame is the data controller responsible for the personal information you provide when using our platform. As data controller, pkrgame determines the purposes and means of processing your personal data — in other words, we decide what data is collected, why it is collected and how long it is kept.

All data protection enquiries, requests to exercise your rights and complaints relating to pkrgame's handling of your personal information should be directed to:

We will acknowledge your request promptly and aim to resolve all privacy-related queries within 30 days of receipt. Where a request is complex or numerous, we may extend this by a further 30 days — we will notify you in advance if this is the case.

pkrgame collects personal data across several categories. Below is a complete picture of what we hold and why each category is necessary.

pkrgame does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric identifiers beyond what is necessary for age and identity verification.

pkrgame collects personal data through three main routes:

• Direct collection: When you register an account, complete your KYC verification, make a deposit or withdrawal, contact our support team or respond to a promotion on pkrgame — you are providing data directly to us.
• Automated collection: When you use the pkrgame platform, certain technical data is collected automatically by our servers — including your IP address, device information, browser type and the pages you visit within the platform. This data helps us keep the platform secure and functioning properly.
• Third-party sources: pkrgame may receive data from payment providers (such as confirmation that a transaction was processed), identity verification services (used to confirm the documents you submit during KYC) and fraud prevention services. We only receive the minimum data necessary from these sources.

pkrgame uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without either obtaining your consent or notifying you through an updated Privacy Policy.

• Account operation: Creating and managing your pkrgame account, processing your deposits and withdrawals, maintaining your gameplay history and providing access to all platform features.
• Identity and age verification: Confirming that you meet pkrgame's eligibility requirements (18 years or over) and that your identity matches the payment methods you use, in compliance with AML regulations.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, fraudulent transactions, bonus abuse, multi-accounting and other prohibited activity. pkrgame uses automated and manual systems for this purpose.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and providing technical assistance related to your pkrgame account.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and, where appropriate, initiating contact or applying account-level protections as described in our Responsible Gaming Policy.
• Legal and regulatory compliance: Maintaining records required by applicable law, responding to lawful requests from competent authorities and meeting our obligations under anti-money laundering regulations.
• Marketing (with consent): Sending you promotional emails, bonus offers and platform news — but only where you have explicitly opted in to receive such communications. You can withdraw this consent at any time from your account settings or by contacting support.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use pkrgame and to prioritise improvements to the platform's design, game selection and payment experience.

pkrgame relies on the following legal bases for processing your personal data:

• Contract performance: Processing your registration data, financial data and gameplay data is necessary for pkrgame to fulfil our obligations to you under the Terms and Conditions — including operating your account, processing transactions and delivering game services.
• Legal obligation: Identity verification (KYC), AML monitoring and the retention of financial transaction records are required by applicable law. pkrgame cannot waive these obligations regardless of your preferences.
• Legitimate interests: Using technical data for fraud detection, security monitoring and platform performance analysis is in the legitimate interests of pkrgame and its player community. We have assessed that these interests are not overridden by your privacy rights in these specific contexts.
• Consent: Sending you marketing communications and promotional offers is based on your explicit opt-in consent. You can withdraw this consent at any time without affecting any other aspect of your pkrgame account.

pkrgame does not sell your personal data to any third party. We share data only in the specific circumstances described below, and only the minimum data necessary for each purpose:

• Payment processors: To process deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card networks, pkrgame shares the transaction details necessary to complete each payment. These providers operate under their own privacy policies and handle your payment data according to their own security standards.
• Identity verification services: When you submit KYC documents on pkrgame, those documents may be verified through a third-party identity verification provider operating under strict confidentiality obligations. These providers do not retain your documents beyond the verification purpose.
• Fraud prevention and security services: pkrgame may share technical data (such as IP addresses, device fingerprints and transaction patterns) with fraud prevention services that help identify and prevent abuse across the platform.
• Game providers: When you play a game on pkrgame, the game provider's software processes your gameplay session. Game providers receive technical data necessary to run the game — they do not receive your name, CNIC or financial details.
• Legal and regulatory authorities: pkrgame will disclose personal data to competent law enforcement or regulatory bodies where required to do so by applicable law, court order or government authority. We will notify you of such disclosure wherever legally permitted.
• Business transfers: In the event of a merger, acquisition or sale of all or substantially all of pkrgame's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You would be notified of any such transfer in advance.

pkrgame retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When your data reaches the end of its retention period, pkrgame will securely delete or anonymise it so that it can no longer be linked back to you as an individual.

pkrgame takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure. These include:

• 256-bit SSL encryption: All data transmitted between your device and pkrgame's servers is encrypted using industry-standard TLS/SSL protocols. This applies to your login, deposits, withdrawals and all other account activity.
• OTP verification: pkrgame uses one-time password (OTP) verification sent to your registered mobile number for account login and withdrawal requests. This two-factor approach means that even if your password is compromised, your account and funds remain protected.
• Secure server infrastructure: pkrgame's servers operate in certified data centres with physical access controls, redundant systems and continuous monitoring. Player data is not stored on local devices or in unsecured environments.
• Access controls: Access to personal data within pkrgame is limited to staff and contractors who need it to perform their specific role. All staff with access to personal data are subject to confidentiality obligations.
• Segregated player funds: Your pkrgame account balance is held in segregated accounts separate from pkrgame's operational funds. This protects your money regardless of the platform's financial status.
• Breach response: In the event of a data security breach that is likely to result in a risk to your rights, pkrgame will notify you within 72 hours of becoming aware of the breach, explaining what happened, what data was affected and what steps we are taking.

While pkrgame implements strong security measures on our side, you also play an important role in protecting your account. Keep your password unique to pkrgame, do not share it with anyone and contact support immediately if you suspect your account has been accessed without your authorisation.

As a pkrgame player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkrgame's support team at support@pkrgame.click with the subject line "Privacy Request."

pkrgame will respond to all privacy rights requests within 30 days. In complex cases this may be extended by a further 30 days — we will inform you if this is necessary. We may need to verify your identity before processing certain requests to ensure we are not disclosing data to an unauthorised third party.

pkrgame uses cookies and similar tracking technologies to operate the platform, remember your preferences and keep your session active while you play. We do not use third-party advertising cookies or share cookie data with advertising networks.

The categories of cookies used on pkrgame are:

• Essential cookies: These are necessary for the pkrgame platform to function. They maintain your login session, keep you authenticated during a game and enable security features like CSRF protection. Without these cookies the platform cannot operate. They cannot be disabled.
• Functional cookies: These remember your preferences on pkrgame — such as your chosen language, game lobby filters and responsible gaming settings. Disabling them may affect your experience but will not prevent access to the platform.
• Analytics cookies: pkrgame uses anonymised analytics data to understand how players navigate the platform — which pages are most visited, where players experience difficulty and how game loading times compare across devices. This data is aggregated and never tied to individual player identities. You may opt out of analytics tracking from your account settings.

pkrgame does not use cookies for cross-site advertising tracking, retargeting or audience profiling. The cookie data we collect stays on the pkrgame platform and is used exclusively to operate and improve our services for Pakistani players.

You can manage cookie preferences through your browser settings. Note that blocking essential cookies will prevent you from logging in to your pkrgame account. For detailed browser-specific instructions on managing cookies, please refer to your browser's help documentation.

If you have questions about this Privacy Policy, want to exercise any of your privacy rights, or have a concern about how pkrgame handles your personal data, please get in touch using the details below. Our team is available around the clock and will aim to respond to all privacy enquiries within 72 hours.

pkrgame takes all privacy complaints seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal obligations or platform features. The "Last Updated" date at the top of this page will reflect any revisions. We will notify registered pkrgame players of material changes by email or in-platform notification at least 7 days before they take effect.